Frequently asked Questions
1. Setup & Integration
How easy is it to install Botabix on my Shopify store?
Incredibly simple. Just sign up—no credit card required—and paste the URLs that you want our AI to learn from. Then copy and place a small code snippet before your store’s closing body tag. You’ll be up and running in about 10–20 minutes.
Do I need any coding skills to set this up?
Not at all. The process is beginner-friendly, with no advanced technical knowledge required. If you can copy and paste, you can install Botabix.
Will it slow down my store’s loading time?
We designed our script to load asynchronously and placed it at the bottom of your page to minimize any impact on performance. Most users report no noticeable slowdowns.
Does it only work on Shopify?
Shopify is our main focus, but you can also add Botabix to other platforms like WordPress. If you use a custom website, the same script can be embedded there, too.
2. Features & Customization
Can I customize the chatbot’s look?
Yes. You can change colors, add a custom welcome message, and even style the chat widget to match your brand. All of this is done in our theme builder.
How does Botabix generate Q&A pairs for my store?
We scan your URLs using complex AI logic to create relevant question-and-answer pairs. If you’re a Shopify user, we look specifically for product, shipping, and return info that customers often ask about.
Can I edit or add my own Q&A pairs?
Absolutely. You’re in full control. You can remove generated Q&As, rewrite them, or add new ones at any time. It’s built to be flexible.
What if I don’t see the questions I expect?
The system will suggest questions if it can’t find certain common ones. You can also manually add or modify questions as you see fit.
3. AI & Functionality
How does the chatbot ensure accurate, relevant responses?
We use a two-stage AI approach. First, we attempt to match a user’s query with an existing Q&A. If there’s no suitable match, our AI dynamically generates a new one and stores it for future use. Over time, the bot learns from user feedback (thumbs down, regeneration requests) to improve its accuracy.
What if the chatbot gives a bad answer?
Users can “thumbs down” that response. If a Q&A gets too many negative votes, our system regenerates it using additional context. You can also manually update the Q&A in your dashboard.
Will it reduce my support workload?
Definitely. The bot handles repetitive FAQs, freeing you and your team to focus on more complex queries. We recommend tracking your before-and-after metrics (like ticket volume, response times, and satisfaction ratings) to measure the impact.
Can it handle complex queries like product recommendations?
We’re continuously improving product recommendation features. Right now, the bot can handle basic inquiries about products, and we’re exploring advanced recommendation logic for a future update.
4. Pricing & Free Trial
What does the free plan include?
You get 100 free sessions to fully test the chatbot—no credit card required. After you surpass 100 sessions, you can pick a plan that fits your store’s needs (Pro, Business, or Enterprise).
What happens after I reach 100 sessions?
Your bot remains active briefly so you can choose a paid plan. We want to ensure no interruption in service while you decide. We’ll also notify you as you approach the limit.
Are there any hidden fees or long-term contracts?
None. We pride ourselves on transparent pricing. You can upgrade or downgrade plans anytime based on your store’s growth.
Do you offer refunds if I’m not satisfied?
Currently, we don’t have a formal refund policy in place—please contact our support if you encounter issues. We’re flexible and willing to discuss refunds on a case-by-case basis.
5. ROI & Performance
How can I measure the return on investment?
Track Ticket Volume before and after implementing the chatbot. Time Saved: Ask your support team how often they rely on the bot for answers. Satisfaction Scores: See how customers rate their chat experience. Conversion Rates: Some customers use the chatbot to reduce friction before checkout, which can boost sales.
Does the chatbot slow down over time or with more Q&As?
Our system is built to handle large data sets without compromising speed. If you’re ever concerned about performance, our team can assist you with optimization tips.
6. Security & Privacy
Where is my data stored?
We host our databases in Zurich, Switzerland, a region recognized for stringent privacy laws.
How do you handle logins and passwords?
We don’t store passwords. Instead, we use secure email links for login. This approach ensures only someone with access to your email can log in.
Are you GDPR-compliant?
Yes. We encrypt data in transit and at rest, adhere to GDPR guidelines, and offer data export or deletion on request.
Who can access my information?
Only authorized HelpWise staff can access system-level data, and only for support or diagnostic purposes. We never share customer data with third parties without consent.
7. Support & Maintenance
What if I need help setting things up or have technical questions?
We provide priority email support, and for more complex issues, we can schedule a Zoom call to walk you through any challenges.
How often do you release updates?
We’re actively developing new features and improvements. Expect regular updates, bug fixes, and enhancements based on your feedback.
What happens if the chatbot malfunctions?
In the rare event of a malfunction, our support team is on standby to assist. We’ll quickly diagnose the issue and guide you through a fix or deploy an update.
8. Integrations with Other Tools
Can it integrate with Slack or Google Workspace?
Slack integration is on our roadmap; same with G Suite (Gmail, Google Calendar). Sign up now to lock in your current rate before we add more integrations.
Does it work with my email marketing platform or CRM (like Klaviyo, Mailchimp, HubSpot)?
Direct integrations are coming soon, but in the meantime, you can use our API (in development) to sync data. Contact us for further details.
How about shipping or fulfillment tools (ShipStation, ShipBob, etc.)?
We’re exploring direct partnerships with popular Shopify shipping apps. Stay tuned for future announcements.
9. Roadmap & Future Features
What new features can I expect in the coming months?
We plan to expand integrations with Slack, WordPress, G-Suite, and other e-commerce apps. We’ll also keep refining our AI to handle complex product recommendations and advanced analytics.
Will the price increase once new features are added?
If you sign up early, you lock in your current plan. Any new features will be included or offered as optional add-ons, but existing users won’t suddenly see a price hike.
10. Miscellaneous
How do you handle multiple languages or international stores?
We’re building out our multilingual capabilities. Currently, the bot can handle English only, and we do not support officially multiple languages.
Is there a limit to how many Q&A pairs I can have?
There’s no hard cap, although extremely large databases may require a higher-tier plan for optimal performance.
Can I see chat session logs?
Yes. We provide session previews so you can see exactly what questions customers asked and how the bot replied. This helps you identify trends and improve your Q&As.
Will you offer phone support in the future?
We’re primarily email- and Zoom-based for now. Depending on demand, we might introduce phone support down the line.
I have a unique setup—can I still use Botabix?
In most cases, yes. If you’re unsure, contact us directly, and we’ll discuss your specific needs.